Refund policy

The Cosy Loop Returns & Exchanges Policy

At The Cosy Loop, we want you to love every purchase. If there’s ever an issue with your order, please let us know right away.

Returns

  • You may return items—still in their original packaging with all tags attached—within 30 days of delivery for a full refund (excluding postage costs).

  • Customers cover the cost of return shipping unless otherwise agreed with a member of our team.

  • Please note: items showing signs of use won’t qualify for a refund and will be sent back to you at your expense.

 

Damaged or Faulty Items

  • If your purchase arrives damaged or faulty, get in touch within 7 days of delivery so we can make it right.

Everyday Wear & Tear

  • We’re unable to offer refunds or replacements for items that have been worn or damaged through normal day-to-day use.

If you have any questions or need assistance, email us at thecosyloopaus@gmail.com  or reply to your order confirmation. We’re here to help!